Member App
UI/UX Designer II
2021-2022
Project Summary
The Modivcare Member application was designed to offer members a more convenient way to enhance their lives through Modivcare services. This app enables users to schedule rides for healthcare appointments, access in-home care, and arrange daily food deliveries.
Research
Product Review
When beginning my position at Modivcare there were various projects where the application or website had been previously designed and developed. In these instances, it was my job to help solve ongoing issues with accessibility and user experience in mind. In initial review there were many obvious AA issues.
Resources
Research Summary
Research was conducted continuously and varied according to the specific section of the application. The primary focus was on accessibility, achieved through a thorough review of AA Guidelines and individual discussions with users to gather insights on their experiences.
UI Iterations
Summary
The evolution of the member app occurred gradually. Although the visual changes may seem subtle, each incremental improvement has had a substantial effect on the user experience. Presented below are visuals from two of the updates.
Initial Update
Presented here are screenshots of the updated designs that align with the revised AA guidelines and address specific user experience concerns.
Secondary Update
The secondary update has significantly enhanced the user experience by enabling users to adjust their initial ride expectations and access support services. Furthermore, this update has eliminated superfluous buttons, such as the navigation option, to create a more efficient interface.
Final Note
Our Agile team, in collaboration with various developers, significantly contributed to this project We dedicated substantial effort enhance a previously unfavorable experience, transforming it into a more engaging and positive one.